IC International's state-of-the-art call center is equipped to handle both outbound and inbound projects for studies of any size. Our facility features a 75-station Computer-Assisted Telephone Interviewing system (CATI), and we utilize leading-edge EIS predictive dialing technology, when appropriate, to increase the efficiency and productivity of our professional callers, while reducing the time and costs required to complete your study. Of course, we can also perform paper and pencil surveys if you prefer.

Unlike many other companies, IC International charges only for completed interviews, rather than billing you for hours and/or attempts regardless of results. We provide daily progress reports via fax or email to keep you fully apprised of the status of your study. If a problem or anomaly crops up, we'll report it to you instantly, before it can jeopardize your project.

Implementing tighter controls than other data collection companies enables IC International to increase the accuracy of your study results. While other companies validate only 10 percent of their calls, we validate 25 percent of all calls made for your studies. We carefully review your questionnaire, and thoroughly train and monitor our interviewers to ensure that all closed-ended questions are answered properly, and that all open-ended questions are probed and carried out to conclusion.

The skill and professionalism of our interviewers is a key benefit of entrusting your telephone surveys to IC International. All of our interviewers have undergone Marketing Research Association (MRA)-accepted training, and all receive a thorough project brief before every study. Drawing from our talent pool of professional interviewers, we select the appropriate staff for your study according to skill set, knowledge and compatibility with your target respondents.

IC International offers a range of professional interviewers:

Our Executive Interviewers are trained to tactfully get past "gatekeepers" and obtain survey results from C-level and Senior-level executives (as well as other hard-to-reach targets, including IT professionals, doctors and stockbrokers, for example). IC International maintains extensive, up-to-date contact records for a wide range of Fortune 1000 companies.

Our specialized Medical/Pharmaceutical interviewers are well-versed and knowledgeable on medical terminology, and are thoroughly briefed on the nuances and goals of your specific study. This enables them to establish a competent rapport with the target respondents, while gathering the appropriate data for your needs.

Our Business-to-Business and Consumer interviewers are trained and experienced in conducting a broad range of studies, such as brand name recognition, product and advertising awareness, political polling, customer satisfaction and tracking studies, to name just a few.

From wherever you are, at any time during your study, IC International's state-of-the-art telephone system enables you to dial in and monitor the phone interviews being conducted for your project.